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Source: http://www.eastcoastdistrict.com/?p=18123

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iPhone 5 pre-orders crack 2 million in first 24 hours

iPhone 5 hands-on

We told you Apple would likely provide numbers for those "incredible" iPhone 5 pre-orders. The company tells us that it notched two million pre-orders in the first 24 hours, more than twice as many as the million it recorded for the iPhone 4S last year and over three times the iPhone 4's figures. Many of those online purchases that missed launch day now won't arrive until October. Yes, it would almost be a shock if Apple didn't shatter any records given the size of its existing user base, but the scale of demand suggests you just might want to get in line Friday morning if you're bent on getting an iPhone 5 on launch day.

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iPhone 5 pre-orders crack 2 million in first 24 hours originally appeared on Engadget on Mon, 17 Sep 2012 08:36:00 EDT. Please see our terms for use of feeds.

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'The Master' smashes box-office records

LOS ANGELES (AP) ? Paul Thomas Anderson's cult drama "The Master" commanded a huge following in its opening weekend, smashing records on just a handful of screens.

The Weinstein Co. release made $729,745 in five theaters in New York and Los Angeles for a record-setting per-screen average of $145,949, according to Sunday studio estimates. The hugely anticipated film, which just won several of the top awards at the Venice Film Festival and will open in more cities in upcoming weeks, stars Philip Seymour Hoffman as a charismatic cult leader and Joaquin Phoenix as his wayward protege.

The No. 1 film at the box office was "Resident Evil: Retribution," which took in an estimated $21.1 million in its debut. This is the fifth film in the Sony Screen Gems action franchise, starring Milla Jovovich.

That topped the 3-D re-release of the Disney Pixar animated favorite "Finding Nemo," which opened in second place with $17.5 million.

The 3-D "Resident Evil: Retribution" was directed by Jovovich's husband, Paul W.S. Anderson, who has made three of the five films. It features the actress once again as the warrior Alice, the last hope for the human race as an evil corporation unleashes a deadly virus that creates more flesh-eating undead on a worldwide scale. And fittingly, the film performed even better internationally, where it made a healthy $50 million.

"You have to give so much credit for that to Milla," said Rory Bruer, Sony's head of distribution. "She's such an incredible star and absolutely just works so hard in every country. Whether it's Russia or Japan, everywhere she's gone, she's worked so hard in regards to making the franchise a success."

The re-do of "Finding Nemo" follows in a recent tradition of Disney converting its classic animated movies into 3-D for a whole new audience. The 2003 underwater comedy about a tiny, lost fish named Nemo, featuring the voices of Albert Brooks, Ellen DeGeneres and Willem Dafoe, won the Academy Award for best animated feature.

Paul Dergarabedian, box-office analyst for Hollywood.com, said the No. 1-opening for the latest "Resident Evil" movie came as a bit of a surprise. He figured "Finding Nemo" would come out on top, given the track record of the Pixar brand and the strong opening a year ago of Disney's "The Lion King" in 3-D, which debuted at No. 1 with $30.1 million.

"The Screen Gems label, they know how to create a profit-making franchise," Dergarabedian said. "It's become so important if you have a star who resonates in the international marketplace ? you can have a real winner worldwide."

Last week's No. 1 movie, the Lionsgate exorcism thriller "The Possession," fell to third place with an estimated $5.8 million. It's now made about $41.2 million over the past three weeks.

Among the other new movies this weekend, "Arbitrage" opened in 12th place in limited release with nearly $2.1 million. Richard Gere stars as a hedge-fund billion juggling scandals that could destroy him personally and professionally.

The huge opening for "The Master" beats the per-screen-average record for a live-action feature debut set earlier this year by Wes Anderson's "Moonrise Kingdom," which made $522,996 when it opened on four screens in May for an average of $130,749.

Asked who the audience was for "The Master," Weinstein Co. president of theatrical distribution Erik Lomis said: "We didn't do exit polls but from eyeballing the ArcLight (Cinemas), everyone in Los Angeles showed up."

Part of the allure was the rare opportunity to see the film projected in lush 70mm, which was possible at four of the five locations where it was playing. Expertly paced trailers released over the past few months revealed nothing, and unannounced screenings in select cities created more buzz. And some of the film's mystique may have come from its parallels to the origins of the secretive Church of Scientology. Anderson has said the church's founder, L. Ron Hubbard, provided inspiration for Hoffman's character.

"We knew we would do a lot of business but we didn't think it would be this big," Lomis said. "We knew from not only the pop-up screenings and the guerrilla marketing PTA does but also from the Venice Film Festival and the Toronto (International) Film Festival that we had something special. But you can never expect these kinds of numbers ? it blew the doors off the theaters."

As Dergarabedian phrased it: "Paul Thomas Anderson, among film buffs and film fans, is a directing god. He's on Mount Rushmore with Christopher Nolan and some other great filmmakers. When he puts out a movie, it's a long lead time ? we're forced to wait for a new Paul Thomas Anderson film. 'There Will Be Blood' was 2007.

"In the independent world, directors are the stars," he added. "They draw people to the theater and fill theaters."

Estimated ticket sales for Friday through Sunday at U.S. and Canadian theaters, according to Hollywood.com. Where available, latest international numbers are also included. Final domestic figures will be released Monday.

1. "Resident Evil: Retribution," $21.1 million ($50 million international).

2. "Finding Nemo," $17.5 million.

3. "The Possession," $5.8 million.

4. "Lawless," $4.2 million.

5. "ParaNorman," $3 million.

6. "The Expendables 2," $3 million.

7. "The Words," $2.88 million.

8. "The Bourne Legacy," $2.875 million.

9. "The Odd Life of Timothy Green," $2.5 million.

10. "The Campaign," $2.4 million.

___

Online:

http://www.hollywood.com

___

Universal and Focus are owned by NBC Universal, a unit of Comcast Corp.; Sony, Columbia, Sony Screen Gems and Sony Pictures Classics are units of Sony Corp.; Paramount is owned by Viacom Inc.; Disney, Pixar and Marvel are owned by The Walt Disney Co.; Miramax is owned by Filmyard Holdings LLC; 20th Century Fox and Fox Searchlight are owned by News Corp.; Warner Bros. and New Line are units of Time Warner Inc.; MGM is owned by a group of former creditors including Highland Capital, Anchorage Advisors and Carl Icahn; Lionsgate is owned by Lions Gate Entertainment Corp.; IFC is owned by AMC Networks Inc.; Rogue is owned by Relativity Media LLC.

Source: http://news.yahoo.com/master-smashes-box-office-records-183918808.html

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News in brief: Saanich swimmer wins Para medals; NCAA basketball visitors top Vikes; Vikes launch into soccer season with wins

Saanich swimmer wins Para medals

Brianna Nelson returns from the 2012 London Paralympic Games with silver medals in the women?s 200-metre individual medley and 50-metre butterfly.

Nelson, originally from Calgary, trains with the Island Swimming club based out of Saanich Commonwealth Pool, and attended the Games with Island Swimming teammate Jana Murphy.

Other locals returning from the Games are judo athlete Tim Rees, who faced a tough loss in his first match, rower Meghan Montgomery of the mixed coxed four, sailors Bruce Millar, John McRoberts, and Stacie Louttit, and wheelchair basketball players Jessica Vliegenthart and Janet McLachlan, an ex-UVic Vikes player.

NCAA basketball visitors top Vikes

The Eastern Washington Eagles, an NCAA Div. 1 team, defeated the UVic Vikes 77-58 in a men?s basketball exhibition match at UVic?s McKinnon Gymnasium on Sunday.

Vikes launch into soccer season with wins

The road to the CIS women?s soccer championships in Victoria this November is underway. The UVic Vikes drew 1-1 against the visiting Alberta Pandas at Centennial Stadium on Friday night to open the CIS season.

Midfielder Mallory Hackett scored the equalizer for the Vikes. The women?s squad fared better on Saturday when Emma Greig scored a hat trick to spark the Vikes to a 5-0 win over the Mount Royal Cougars. Hackett and Lindsay Hoetzel also scored against Mount Royal.

The Vikes women's soccer team visits the UNBC Timberwolves for the first time on Saturday.

The Vikes men?s soccer team gave a cold welcome to the UNBC Timberwolves, sweeping the CIS newcomers with 3-1 and 8-0 defeats on Friday and Saturday at Centennial Stadium.

Craig Taylor scored twice and Craig Gorman once in Friday?s game. Cameron Stokes spotted the Vikes two goals on Saturday, as Vikes Thomas Mallette, Adam Plantinga, Kurt Macaulay, Craig Taylor, Nicholas Mavrikos and Sam Prette added one goal each.

Thirteen Vikes are returning to the men?s roster which won the 2011 championship.

The men's soccer Vikes visit the Trinity Western Spartans and UBC Thunderbirds on Friday and Saturday.

  • This weekend the Vikes women's field hockey team is in Calgary for two matches versus the University of Calgary Dinos and the men's field hockey team is in Vancouver against.
  • Vikes rugby season starts Sept. 15 with the women hosting neighbours Velox Valkyries at 11:30 a.m. at Wallace Field and the men visiting the Meralomas in Vancouver.

Royals, Giants pre-season game

The Victoria Royals host the Vancouver Giants at Save-On-Foods Memorial Centre tomorrow (Sept. 15) at 2 p.m. for the Royals final game of the WHL pre-Season.

Tickets are just $5 and proceeds from every ticket sold will benefit the Raise-a-Reader and KidSport Victoria programs.

Bowl For The Cure turns 10

Juan de Fuca Lawn Bowling Club is hosting the 10th annual Bowl For The Cure cancer fundraising tourament Saturday and Sunday.

?Every rink will be full, with 32 teams playing, each one made up of four to 10 players,? said Juan de Fuca member David Mathie.

All proceeds are donated to cancer societies. Eleven clubs are represented from Duncan to Sidney.

Play starts at 9 a.m. both days.

Startup Island Wildcats hit the field

The Kirby?s Island Wildcats, a startup premier field hockey team, is set to hit the field this weekend for their first official match of the Vancouver

Premier women?s league. The Island side features several under-18 and U16 provincial team players as well as a handful of former CIS and national team players, including Ali Lee, Katie Rushton, 26, Natalie Wise, 25, and Gillian Kirkpatrick, 17. Game time is 12:30 p.m. Saturday (Sept. 15) versus the Surrey Sharks on the UVic turf field.

Olympians speak to marathoners

This year?s GoodLife Fitness Victoria Marathon will feature a pre-race Olympic talk. The annual speaker series begins at 9 a.m. on Oct. 6 in the auditorium of the Victoria Conference Centre. Included is a mid-day interview of Olympians Hilary Stellingwerff, Tara Whitten and Simon Whitfield, at 12:45 p.m.

Late registration for the GoodLife Fitness Victoria Marathon regular begins on Sept. 16.

School wrestling season returns

Training for the Victoria Commonwealth Wrestling Bulldogs school team begins Tuesday, Sept. 18.

The Bulldogs are a district school wrestling team and are based out of the Cedar Hill Middle School gymnasium, 3910 Cedar Hill Rd.

All boys and girls aged 10 to 19 are welcome. Training runs every Tuesday and Wednesday night from 6:30 to 8:30 p.m., until April.

In 2011 several Bulldogs competed at the provincials and one at the high school nationals.

To register contact Ed Ashmore at 250-384-9459, or email Vicbulldogs@gmail.com.

?

?

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Source: http://www.vicnews.com/sports/169692316.html

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The Cost of an Unhappy Customer - Business Consulting Firm

In a recent Harvard Business Review OnPoint?article, ?Stop Trying to Delight Your Customers,? there were four statistics shared regarding the ripple effect poor customer service has on your business.

  • 25% of customers are likely to say something positive about their experience.
  • 65% are likely to speak negatively.
  • 23% of customers who had a positive service interaction told 10 or more people about it.
  • 48% of customers who had negative experiences told 10 or more others.

?

(Harvard Business Review OnPoint article by Matthew Dixon, Karen Freeman and Nicholas Toman)

The moral of the story (in my opinion):

  • Unhappy customers talk more than happy customers.
  • Unhappy customers do not do your business any good.
  • Unhappy customers are bad for your business.

?

If I were to recommend a quick, one-step solution to this problem ? it would be simple: don?t let your unhappy customers leave unhappy.

So what do I mean by this? Well, three things really ? all of which will do wonders for the quality of your customer?s experience.

1.?Request their feedback immediately. If you wait a few days before sending a customer service survey, you are increasing the lapse of time they have to spread the word about the experience that spoiled their day. So talk to them before they leave the building, before they put down the phone, and before they refuse to participate in a process they?ve decided they have no time to do. The quicker you understand what?s gone wrong, the better your chances are at redeeming the relationship with your customer.

2.?Make the last customer touch point memorable. Customers come in contact with various staff, systems and services while in your building or on your site, so make sure that the very last thing they experience is incredibly positive. I?m not suggesting that one good memory can undo a poor experience, but research has indicated that what people remember has a greater impact on them than what people experience (research by Daniel Kahneman), so don?t bypass the opportunity to leave things on a positive note.

3. As much as you are able, fix the problem as soon as the customer communicates the issue. This may sound similar to #1, but the difference is that #1 is about creating an opportunity for customers to give you feedback immediately ? it?s about catching their unhappy criticism quickly. This step is about identifying the solution and taking action to solve the problem. Too many businesses tell their customers ?We?ll call you when we have an update,? or ?We?ll know more about the issue in two weeks,? or ?We?ll have an inventory update once we hear from headquarters.? Some of these justifications can?t be avoided ? but the goal, when possible, is to solve things on-site. Don?t delay solutions when you don?t have to ? to a customer, all issues are urgent. Show them you take them seriously by doing something about it right now.

Don?t ignore, avoid or bypass customers? concerns ? approach them immediately to take action-orientated steps that communicate they are a priority. This will minimize the amount of damage they can do ? to your reputation and your bottom line.

Source: http://wcwpartners.com/customers/customer-loyalty-retention/the-cost-of-an-unhappy-customer/

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Let's Talk About Anything You Want for the Next Hour [Chatroom]

Hey there. It's the end of the week and I'm sure you're dying to get out of the office, so we're gonna try and help make the rest of your day bearable. For the next hour, the entire Giz staff will be hovering around this thread, willing to shoot the shit about whatever your little hearts desire. What do you all want to talk about? More »


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You Can Now Pre-Order The iPhone 5

iPhone 5Pre-orders for the iPhone 5 are now live via Apple's website. We've found that the fastest way to order one is through the Apple Store App. As a reminder, the iPhone 5 is $199 on contract for the 16GB version, the 32GB model is $299, and for those with large media libraries, the $399 version is 64GB. An unlocked version is coming to the U.S. a little later on, for $649, $749, and $849 respectively. As usual, Apple provides a tool for checking upgrade eligibility with your respective carrier, and you can order a device set up with Sprint, AT&T or Verizon service. So go get it, but expect delays, because usually Apple's store goes down and has all kinds of issues keeping up with demand when this shizz goes down.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/jfoagFmASz4/

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